📧 info@virtualeases.com

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Privacy Policy

Effective Date: February 10, 2026
Last Updated: February 10, 2026

At VirtualEases (“we,” “us,” “our”), accessible from https://virtualeases.com/ (“Website”), we are committed to protecting your privacy and maintaining transparency in how we operate. This Privacy Policy explains how we collect, use, disclose, protect, and manage your information when you use our website or services.

By accessing or using our Website, you agree to the terms of this Privacy Policy.

1. Information We Collect

A. Personal Information You Provide

We may collect personal information when you:

  • Fill out contact or inquiry forms
  • Subscribe to newsletters or updates
  • Request our virtual assistant services
  • Communicate with our team

This may include:

  • Full Name
  • Email Address
  • Phone Number
  • Company / Business Name
  • Any other information you voluntarily provide

B. Automatically Collected Information

When you visit our Website, we may automatically collect:

  • IP address
  • Browser type and version
  • Operating system
  • Pages visited and time spent
  • Referring URLs
  • Device information

This data helps us improve website functionality, performance, and user experience.

C. Cookies & Tracking Technologies

We use cookies, pixels, and similar tracking technologies to:

  • Improve website performance
  • Analyze traffic and behavior
  • Personalize content

You can disable cookies via your browser settings, though some features may not work properly.

2. How We Use Your Information

We use collected information to:

  • Provide and manage virtual assistant services
  • Respond to inquiries and support requests
  • Communicate updates, offers, and service-related messages
  • Improve our website and service offerings
  • Process payments and refunds
  • Ensure security, prevent fraud, and maintain compliance

3. Refund & Service Replacement Policy

15-Day Refund Policy

VirtualEases offers a 15-day refund policy starting from the service activation date. If you are not satisfied within this period, you may request a refund subject to our service terms and evaluation.

Virtual Assistant Replacement

If a client is not satisfied with the assigned Virtual Assistant, we offer a VA replacement upon request, ensuring continuity and service quality. Replacement requests are handled promptly based on availability and skill requirements.

4. Legal Basis for Processing (GDPR Compliance)

For users located in the European Economic Area (EEA), we process personal data under the following lawful bases:

  • Your consent
  • Contractual necessity
  • Legitimate business interests (analytics, security, service improvement)
  • Legal obligations

5. Data Sharing & Disclosure

We do not sell or rent your personal information.

We may share data only with:

  • Trusted service providers (hosting, analytics, email tools)
  • Legal authorities when required by law
  • Business partners during mergers or acquisitions

All third parties are obligated to protect your information.

6. Third-Party Links

Our Website may contain links to third-party websites or tools. VirtualEases is not responsible for the privacy practices of external websites. Please review their privacy policies separately.

7. Email Communications

By contacting us or subscribing, you consent to receive emails related to:

  • Service updates
  • Offers or promotions
  • Important business communications

You may unsubscribe at any time using the link in our emails or by contacting us directly.

8. Data Security

We use reasonable technical and administrative security measures to protect your personal data. However, no internet transmission is completely secure, and we cannot guarantee absolute data security.

9. Your Data Protection Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion
  • Restrict or object to processing
  • Withdraw consent
  • Data portability

To exercise your rights, contact us using the details below.

10. Children’s Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect data from minors. If such data is identified, it will be deleted promptly.

11. Policy Updates

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of our Website means acceptance of those changes.

12. Contact Information

For questions, support, refund requests, VA replacement requests, or privacy concerns, contact us at:

 Email: info@virtualeases.com
 Website: https://virtualeases.com/